Query Management

4

Open

+2 this week

3

Awaiting Response

1

SLA Breached

Action needed

12

Resolved (30d)

Avg 6.2 hrs

20

Total Tickets

All tickets8

Open4

Awaiting3

Resolved1

Ticket ID	Subject	Student	Category	Priority	Status	SLA	Created

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Query Information

Subject*

Student*

Category*

Priority*

Related Application

First Response SLA

—

Resolution SLA

—

Assigned To

Central Ops Team

Description

Describe the issue in detail*

Include relevant dates, reference numbers, and any communication with the university.

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